Countrywide, a Trusted Name in Home Financing

For more than three decades, Countrywide has helped millions of people achieve the American dream of home ownership. Today, the Countrywide family of companies offers a multitude of financial products and services—all with the quality and level of service you expect from the Countrywide name.

Countrywide offers reverse mortgage products through Countrywide Bank, FSB. Education is critical and Countrywide is committed to helping seniors make informed decisions and understand their home loan choices.

At the local level, we pride ourselves on our industry-recognized customer service and local expertise. Because it is likely that you have already been through the home loan process yourself, you know how important it is that your home loan provider has the experience to help you navigate through the process. That's why Countrywide has a dedicated team trained to help you understand and take advantage of a reverse mortgage as a valuable financial tool.

Countrywide supports informed decisions.

As part of our effort to ensure that the information you need has been made available to help you make an informed decision, below are additional resources you may wish to consider for additional consumer education.

National Reverse Mortgage Lenders Association Code of Conduct

Countrywide adheres to the highest ethical standards, and is committed to guiding you through the reverse mortgage process with accurate and honest information. We are a member of the National Reverse Mortgage Lenders Association (NRMLA) and subscribe to their Code of Conduct, briefly summarized below. Click here for the full copy of the NRMLA Code of Ethics.

This NRMLA Code of Ethics and Professional Responsibility (Code of Ethics) describes values shared and rules applicable to all members of the National Reverse Mortgage Lenders Association (NRMLA). Under this Code of Ethics, NRMLA Members generally are responsible and will be held responsible for the actions or failures to act of their officers, directors, employees, agents and representatives.

As a condition of membership, all NRMLA Members are required to adhere to this Code of Ethics. Accordingly, each NRMLA Member agrees to observe, maintain and adhere to the following set of values:

Value 1: Fairness
NRMLA Members shall treat consumers with respect and dignity, and in a manner that is fair, reasonable and as they would want to be treated.

Value 2: Confidentiality
NRMLA Members shall appropriately respect, protect, preserve and safeguard the privacy and confidentiality of information obtained from and about consumers.

Value 3: Integrity
NRMLA Members shall act with integrity by adhering to the letter and spirit of this Code of Ethics, which includes disclosing potential conflicts of interest to consumers in a timely basis.

Value 4: Competence
NMRLA Members shall provide services to consumers in a competent manner, acquiring and maintaining necessary and appropriate knowledge, skills and experience to do so, and referring consumers to others who possess such knowledge, skills and experience when they are unable to do so.

Value 5: Diligence
NRMLA Members shall provide services to consumers with diligence and due care, promptly, thoughtfully, in a manner considerate of the interests of consumers and fully in compliance with all applicable legal and regulatory requirements.

Value 6: Professionalism
NRMLA Members’ conduct shall reflect positively on NRMLA, the profession and the industry.

To speak with a Countrywide Reverse Mortgage Solutions Advisor, call 1-800-959-3789.

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Countrywide, a Trusted Name in Home Financing

Countrywide supports informed decisions.

National Reverse Mortgage Lenders Association Code of Conduct